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Replacements

For wholesale orders we do not accept returns or exchanges. If you received faulty products, you may send them back on a claim. In case of any doubts or questions, please contact your account manager

CLAIMS AND RETURNS
It is not possible to return or exchange the goods when purchasing in the wholesale. If you receive
damaged products, please use the complaint option. In case of any doubts, please contact your sales
representative.
WARRANTY COMPLAINTS - WHOLESALE CUSTOMERS
COMPLAINTS - RETAIL CUSTOMERS (CONSUMERS)
RETURNS - RETAIL CUSTOMERS (CONSUMERS)

COMPLAIN INSTRUCTION

WARRANTY COMPLAINTS - WHOLESALE CUSTOMERS
1. All Products offered in the Store have the Seller's warranty applicable in the territory of the European
Union.
2. The warranty period for the Products is 12 or 6 months depending on the Product and is counted from
the date of delivery of the Product to the Customer.
3. The document entitling to warranty protection is the proof of purchase: VAT invoice.

4. Notifications about defects regarding the Product and submitting a relevant request may be made via e-
mail to the following address: sklep@hurtel.pl, biuro@hurtel.pl or in writing to the following address: ul.

Kostrzyńska 11, 65-127 Zielona Góra.
5. In the above message, in writing or electronically, you should provide as much information and
circumstances as possible regarding the subject of the complaint, in particular the type and date of
occurrence of irregularities and contact details. The information provided will significantly facilitate and
accelerate the consideration of the complaint by the Seller.
6. For the assessment of physical defects of the Product, it should be delivered to the following address:
ul. Kostrzyńska 11, 65-127 Zielona Góra.
7. The Seller will respond to the Customer's request immediately, no later than within 14 days.
You are obliged to deliver the defective item at your own expense to the following address: HURTEL Sp.
z o.o., Kostrzyńska 11, 65-001 Zielona Góra (please do not send parcels with payment on delivery), and
if the delivery of the item by you would be excessively difficult (e.g. due to the type of item or the way it
was installed), you are obliged to to make the item available to us in the place where it is located.
The liability for legal defects is essentially the same, and the time for notification runs from the moment
you learn about the defect, and the limitation periods from the final judgment on the thing with a legal
defect.
Feel free to ask any questions to: biuro@hurtel.pl lub sklep@hurtel.pl.
Download the complaint form
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INFORMATION ABOUT THE RIGHT TO WITHDRAW FROM THE CONTRACT - APPLIES ONLY
TO RETAIL CUSTOMERS (CONSUMERS)

In accordance with current legal regulations, you have the right to withdraw from this contract within 14
days without giving any reason.
To exercise the right to withdraw from the contract, you must inform us (Hurtel.pl, Kostrzyńska 11, 65-
127 Zielona Góra) about your decision to withdraw from this contract by an unequivocal statement (for
example, a letter sent by post, fax or e-mail).
You can use the withdrawal form, but it is not obligatory.
In order to keep the deadline for withdrawing from the contract, it is enough for you to send the
information regarding your right to withdraw from the contract before the deadline to terminate the
contract.
In the event of withdrawal from this contract, we will reimburse you all payments received from you,
including delivery costs (except for additional costs resulting from the method of delivery chosen by you
other than the least expensive standard delivery method offered by us), immediately, and in any case no
later than 14 days from the date on which we were informed about your decision to exercise the right to
withdraw from this contract. We will refund the payment using the same payment methods that you used
in the original transaction, unless you have expressly agreed otherwise - in any case, you will not incur
any fees related to this return.
We may withhold the reimbursement until we receive the item or until proof of its return is provided to
us, whichever occurs first.
Please send back or hand over the item to us immediately, and in any case not later than 14 days from the
day on which you informed us of your withdrawal from this contract. The deadline is met if you send
back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only responsible for reducing the value of things resulting from using it in a different way than
was necessary to establish the nature, characteristics and functioning of things.
Download form:

INFORMATION ABOUT THE CLAIM OF WARRANTY BY THE CONSUMER (COMPLAINTS) -
APPLICABLE ONLY FOR RETAIL CUSTOMERS

In accordance with applicable regulations, we are liable to you for physical and legal defects under the
terms of the Civil Code.
After detecting a defect, you have the right to:
a.make a statement requesting a price reduction;

b. submit a declaration of withdrawal from the contract, but not when the defect is irrelevant;
c. demand that the item be replaced with one that is free from defects;
d. demand that the defect be removed.

We will respond to your statement or request within 14 days.
You are obliged to deliver the defective item at our expense to the following address: hurtel.pl,
Kostrzyńska 11, 65-127 Zielona Góra (after accepting the complaint, we will refund the cost of the least
expensive registered shipment - please do not send parcels with payment on delivery), and if the delivery
of the item by you would be excessively difficult (e.g. due to the type of item or the way it was installed )
you are obliged to make the item available to us in the place where it is located.
We bear the costs of replacement or repair, except if the defective item has been installed. Then you are
obliged to bear a part of the related costs exceeding the price of the goods. Alternatively, you have the
right to demand that we pay a part of the costs of dismantling and reassembly, up to the price of the item
sold.
We are liable under the warranty if a physical defect is found before the expiry of two years from the date
of delivery of the item to you, and if the subject of sale was a second-hand item, one year from the date of
its release. Your entitlement is limited to one year from the date the defect was discovered, but not earlier
than two years from the date of handing over the item to you, and if the subject of sale was a second-hand
item, one year after the item was handed over to you. The exception is a situation when the use-by date
specified by us or the manufacturer ends two years after the item was delivered to you. We are then liable
under the warranty for physical defects of this item found before the expiry of this period.
The liability for legal defects is essentially the same, and the time for notification runs from the moment
you learn about the defect, and the limitation periods from the final judgment on the thing with a legal
defect.
The issue of the warranty is extremely complex and we encourage you to read the Civil Code and the
websites of consumer organizations that describe your rights in detail. Our store complies with the law
and respects the rights of consumers, so the legal information you will find there will also apply to
contracts with us.
Download form:

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